Last updated: July 24, 2026
1. Introduction
Hostoniq ("Hostoniq", "we", "us", or "our") provides domain registration, shared hosting, VPS, dedicated servers, email, SSL, and related web services (the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or Services, you agree to the practices described here.
2. Information We Collect
Information you provide
- Account & contact details: name, email address, phone number, company name, and postal/billing address.
- Billing information: payment details processed through our payment providers (e.g., ZainCash, Qi Card, and card processors). We do not store full card numbers on our servers.
- Domain registration data: registrant details required by registries and ICANN, which may be published in WHOIS/RDAP records.
- Support communications: messages, tickets, and attachments you send to us.
Information collected automatically
- Technical & usage data: IP address, browser type, device information, pages visited, and access times.
- Server logs: connection and error logs generated by our hosting infrastructure.
- Cookies & similar technologies: used to keep you signed in, remember preferences, and analyze site performance.
3. How We Use Your Information
- To provide, operate, maintain, and secure the Services.
- To process orders, payments, renewals, and invoices.
- To provide customer support and respond to your requests.
- To send service, transactional, and account notifications.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations and enforce our Terms of Service.
- To send marketing communications, where permitted (you may opt out at any time).
4. Cookies & Tracking
We use essential cookies to operate the client area and checkout, and analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling essential cookies may affect functionality.
5. How We Share Information
We do not sell your personal information. We share it only as needed with:
- Service providers: payment processors, data centers, and infrastructure partners who help us deliver the Services.
- Domain registries & registrars: as required to register and manage domains, including WHOIS/RDAP publication where applicable.
- Legal & safety: authorities or third parties when required by law, or to protect the rights, property, or safety of Hostoniq, our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
6. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services, then for the period required to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.
7. Data Security
We apply administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (SSL/TLS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Hostoniq operates internationally. Your information may be processed and stored in the United States and other countries where we or our providers operate. We take steps to ensure appropriate protection for such transfers.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. Residents of the EEA/UK (GDPR) and California (CCPA/CPRA) have specific rights. To exercise any right, contact us using the details below.
10. Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us data, please contact us and we will delete it.
11. Third-Party Links
Our site may link to third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.
